1. Purpose

This Request Policy outlines the process for submitting requests related to memberships, account information, fitness services, payments, and other matters concerning MSquare Fitness. We are committed to handling all requests fairly, efficiently, and in accordance with applicable laws and our internal policies.

2. Types of Requests

Members and website visitors may submit requests regarding:

• Membership enquiries and registrations.
• Membership cancellations or renewals.
• Membership freeze or transfer requests.
• Personal information updates.
• Refund or payment-related enquiries.
• Class bookings or schedule changes.
• Privacy or data-related requests.
• General questions, feedback, or complaints.

3. How to Submit a Request

Requests may be submitted through our website contact form, by email, by phone, or by visiting one of our fitness centres. Please provide accurate and complete information so we can process your request efficiently.

4. Processing Time

We aim to acknowledge requests within 2 business days and resolve most requests within 7 business days. Complex requests that require additional verification or documentation may take longer.

5. Verification

To protect the privacy and security of our members, we may request identity verification before processing certain requests, including membership changes, payment enquiries, or personal information updates.

6. Request Approval

Some requests are subject to review and approval based on your membership agreement, applicable policies, and operational requirements. Approval of one request does not guarantee approval of future requests.

7. Incomplete Requests

Requests that are incomplete, inaccurate, or lacking necessary supporting information may be delayed or declined until the required details are provided.

8. Changes to this Policy

MSquare Fitness reserves the right to modify this Request Policy at any time. Any updates will be published on this page and become effective immediately upon posting.

9. Contact Us

If you have any questions regarding this Request Policy or wish to submit a request, please contact us using the information provided on our website. Our team will be happy to assist you.