1. Refund Eligibility

At MSquare Fitness, we strive to provide high-quality fitness services and membership experiences. Membership fees, class bookings, and other purchases are generally non-refundable unless otherwise stated in writing or required by applicable law.

2. Membership Cancellation

Members may request cancellation of their membership by contacting our team through the official communication channels. Cancellation requests will be processed according to the terms of the selected membership plan. Cancellation of a membership does not automatically qualify for a refund.

3. Non-Refundable Services

The following payments are generally non-refundable:

• Membership registration or joining fees.
• Monthly, quarterly, or annual membership payments.
• Personal training sessions that have already been completed.
• Fitness classes or programs that have already commenced.
• Promotional, discounted, or special offer memberships.

4. Exceptional Circumstances

Refund requests arising from exceptional situations, such as duplicate payments, billing errors, or other special circumstances, will be reviewed on a case-by-case basis. Supporting documentation may be required before any refund is approved.

5. Processing Refunds

If a refund is approved, the amount will be processed using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider and may take several business days.

6. Membership Transfers

Memberships may only be transferred if specifically permitted by MSquare Fitness. Transfer eligibility, fees, and conditions are determined at our sole discretion and may vary based on the membership plan.

7. Failed or Duplicate Payments

If you believe you have been charged incorrectly, experienced a duplicate payment, or encountered a payment error, please contact us as soon as possible. We will investigate the issue and resolve valid claims promptly.

8. Changes to this Policy

MSquare Fitness reserves the right to modify this Refund Policy at any time. Any updates will be published on this page and become effective immediately upon posting.

9. Contact Us

If you have any questions regarding cancellations, refunds, or payment issues, please contact our support team using the contact details available on our website. We will be happy to assist you.